Multi-Factor Authentication

An existing Multi-Factor Authentication (MFA) can be reset in Climatix IC. This is required when an external device used for MFA is replaced.

Note: Multi-Factor Authentication using an external service (i.e. non-Climatic IC device), for example, Google, internal Siemens or similar must be reset using that service.

Independent reset of Multi-Factor Authentication

When changing to a new external device, the account owner must change the MFA to the new device in Climatix IC to continue to access the account.

How to proceed as the account owner:

A Climatix IC account with access to a tenant is available (See 'Register').
A Multi-Factor Authentication via Climatix IC is setup (see 'Set up multi-factor authentication and first-time login').
The external device originally used to authenticate is available.

Go to Account details (1).
Select 'Reset MFA' (2).
The existing MFA is reset.
Log out of Climatix IC.
Log in to Climatix IC using the existing log-in data.
Follow the instructions on how to set up a new MFA (See 'Set up multi-factor authentication and first-time login').

Use the new external device.

The MFA is renewed.
The new external device is not integrated for future authentication.
The device used to date can no longer be used for authentication.

Have the Tenant Administrator reset the MFA.

The user can no longer access the account if the external device is lost or damaged. The Tenant Administrator can reset the account MFA in this case.

Procedure as the Tenant Administrator:

A Climatix IC account with access to the tenant is available (See 'Set up multi-factor authentication and first-time login').
MFA was set up via Climatix IC.
The device originally used for authentication is no longer available (for example, due to damage or loss) and a new device must be integrated for authentication.

Go to "Administration > User > 'Account for reset'".
Select 'Reset MFA' (1).
The existing MFA is reset.
The account owner is notified that the MFA was reset.

Additional steps as the account owner:

The Tenant Administrator resets the MFA stored for the account.

If the user is logged in to Climatix IC: Log out.
Log in to Climatix IC using the existing log-in data.
Follow the instructions on how to set up a new MFA (See 'Set up multi-factor authentication and first-time login').

Use the new external device.

The MFA is renewed.
The new external device is not integrated for future authentication.