Resetting multi-factor authentication

A existing Multi-Factor-Authentication (MFA) in Climatix IC can be reset. This becomes necessary if the external device previously used for authentication is replaced by a new device.

Please note: Multi-factor authentication for an external service outside of Climatix IC—such as Google, Siemens internal services, or similar providers—can only be reset through that service.

Independently resetting multi-factor authentication

When changing to a new external device, the account holder must update the MFA settings in Climatix IC to the new device in order to continue accessing their account.

Steps for Account Holders:

A Climatix IC account with access to a tenant exists (see "Register").
Multi-factor authentication via Climatix IC has been set up (please refer to the chapter 'Set up multi-factor authentication and first-time login').
The external device originally used for authentication is available.

Go to the profile details (1).
Click "Reset MFA" (2).
The existing MFA is reset.
Log off from Climatix IC.
Log back into Climatix IC using your existing login credentials.
Follow the instructions for setting up the new MFA (see 'Set up multi-factor authentication and first-time login').

Add the new external device here.

The MFA has been renewed.
The new external device is integrated for future authentication.
The previous external device can no longer be used for authentication.

Have the Tenant-Administrator reset multi-factor authentication

If the external device is lost or damaged, the user will no longer be able to access their account. In that case, the Tenant-Administrator can reset the multi-factor authentication set up for the account:

Main-Tenant administrators can reset multi-factor authentication for all tenant users.
Sub-Ttenant administrators can only reset multi-factor authentication for tenant users in their tenant.

Procedure for Tenant-Administrators:

A Climatix IC account with access to a tenant exists (see 'Set up multi-factor authentication and first-time login').
Multi-factor authentication via Climatix IC is set up.
The external device originally used for authentication is no longer available (for example, it is corrupt or lost), and a new device must be set up for authentication.

Go to "Administration > Users > 'Account for reset'."
Click "Reset MFA" (1).
The existing MFA is reset.
Notify the account holder that their MFA was reset.

Next steps for account holders:

The Tenant-Administrator reset the MFA stored in the account.

If the user is logged in to Climatix IC: Log off.
Log back into Climatix IC using your existing login credentials.
Follow the instructions for setting up the new MFA (see "Set up multi-factor authentication and first-time login").

Add the new external device here.

The MFA has been renewed.
The new external device is integrated for future authentication.